Last updated: 23 October 2026
Shortlisted is a trading name of SHORTLISTED TODAY (PTY) LTD, registration number 2026/368921/07, a company registered in South Africa. Our director is Simon Strehler. Our registered address is 7 Surbiton Road, Cape Town, South Africa. You can reach us at simon@shortlisted.today.
Shortlisted runs a job search for you. We look for roles that fit your profile, assess them, and prepare a tailored resume and cover letter for the roles you choose. On some plans we also contact employers for you. You submit each application yourself unless we agree otherwise. We can't guarantee an interview or an offer, because those decisions belong to employers.
What your plan includes is shown on our website or described to you before your first payment, and these terms apply to every plan.
Your account manager is Simon Strehler or a member of our team. Clients who joined before 23 October 2026 keep the service and price they signed up for while they remain continuously active.
Software searches and scores roles and writes the first drafts of your documents and of most messages we send you. On plans with an account manager, a person reads and approves every application and every message before it reaches you. The software can still get things wrong, so please read anything we give you before you send it.
You agree to give us accurate information about your experience, qualifications and right to work, and to tell us when it changes. We build your documents from what you tell us, so you're responsible for the accuracy of anything you submit to an employer. You must be at least 18 years old.
We contact employers for you only if your plan includes outreach. We contact hiring managers and recruiters only about roles you've told us you're interested in. We also approach companies in your field that aren't advertising, and you can tell us at any time which companies to leave out. Our emails come from a Shortlisted address and say that we're writing on your behalf. They may include your name, a summary of your experience and your CV. Where we can't find a published address, we may try the company's likely address formats, and some of those emails won't arrive. If you ask us to submit an application for you, you authorize us to submit it in your name, using the details you've given us, and we may need to create an account in your name on the employer's application site. Before we submit anything, we agree with you how it will work, including whether we check with you before each submission or you give us a standing yes, and how we access any account in your name. We follow what you've told us until you change it. You can tell us to stop contacting any company, or all of them, at any time. We never contact an employer on your exclusion list, or anyone who has asked us not to contact them.
Prices are in US dollars unless we've quoted you in your local currency, as we do in South Africa. You're billed monthly. There's no setup fee, no minimum term, and no placement or success fee. When you accept a job offer, tell us and we'll stop billing you from that day. A price agreed at signup is held for as long as you remain a continuously active client. We may change prices for new clients at any time, and our prices are not negotiable.
Depending on where you are, we bill by card subscription through Paystack, by subscription through PayPal, or by a payment request we send you each month (for example through Payoneer, Wise or bank transfer). A subscription renews automatically each month until it's cancelled. A payment request doesn't renew and takes no money without your action.
On any plan, you may ask for a full refund of your first payment within 15 days of our receiving it, for any reason. Later monthly payments aren't refundable, but you can stop at any time under section 10. Nothing in these terms removes a refund right the law gives you.
You may stop at any time, at no cost and with no notice period.
When you stop, we stop work, and we handle your information as our Privacy Policy describes. We may stop providing the service if you give us false information, misuse the service, or treat our team or the people we contact abusively. If we do, we'll tell you why and refund any payment for a period we won't serve.
You keep ownership of everything you give us. You give us a limited license to use it solely to deliver the service to you, including through the providers listed in our Privacy Policy. The documents we make for you are yours to use in your job search.
We treat your job search as confidential. You can give us a list of employers to exclude, and we won't show you roles at them or contact them. We use your name, words or story in our marketing only with your written consent, given for each place we'd use it, and you can withdraw it at any time.
Job postings come from employers and job sites we don't control. We check them, but we can't promise that a posting is accurate, still open, or genuine. Tell us if a role looks wrong and we'll look into it.
We aren't liable for indirect or consequential loss, such as a missed opportunity. Our total liability to you is limited to the fees you paid in the 12 months before the claim. These limits don't apply where the law doesn't allow them, including for gross negligence or fraud, and they don't affect your rights under South Africa's Consumer Protection Act or any consumer law that applies where you live.
We may update these terms. If a change materially affects you, we'll email you at least 14 days before it takes effect, and you can stop the service before then.
These terms are governed by the law of South Africa. If you live in another country, you keep the protection of the mandatory consumer law there. If something goes wrong, please email us first and we'll try to put it right.
If you have questions about these terms, email simon@shortlisted.today.